Returns & Exchanges
Your satisfaction is our priority. While we cannot accept returns on opened bottles due to safety regulations, we offer a 14-day return window for corked or damaged products.
1
Initiate Request
Contact our support team with your order number and a brief description of the issue.
2
Verification
For quality concerns (e.g., cork taint), please do not discard the contents as we may require a sample for verification.
3
Secure Packaging
Place the item back in its original shipping container or equivalent protective packaging.
4
Refund Processing
Once received and inspected, we will issue a refund to your original payment method within 5 business days.
đź“…
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
đź’ł
Fast Refunds
5-7 business days processing